Cancel/Return/Exchange/Refund Policy

Cancel

Cancellation or modification requests for an order can be made if it has not been shipped yet. If the order is cancelled successfully, you will get a refund. But paypal platform will charge a 5% fee for this transaction.

Cancellation and refund requests are not accepted when the order has been shipped or is already on the way to the destination.

Return

Within 30 Days - If you aren’t satisfied with the quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.

Note:

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can take a photo and contact with us to confirm before sending the item back.

2. We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.

3. To ensure that your Return is valid and eligible for a refund:

4. Always process a return in accordance with our Return procedure

5. Be sure to provide the tracking number as soon as you ship your return

6. Please take time read through our Refund Policy, for more information on how much you may expect to receive for a return.

Exchange policy

We don't provide replacement service due to accidents, natural disasters, operating errors, incorrect use of the environment, deliberate damage, failure to disassemble the product damage, etc. 

We are happy to serve you in the following situations:

1. Damaged Items 

Your arrived items are damaged due to transportation; When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurs to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and either message us or call us immediately. 

2. Product accessories are missing when they arrive. 

3. If the price displayed on the page is lower than the price at the time of your purchase, sorry we cannot provide other services; if the price displayed on the page is higher than the price at the time of your purchase, we will use the original purchase price. The price shall prevail. 

4. During the 12-month warranty period, if the product to be replaced is discontinued or out of stock, etc. CHEERFUN will provide products of other sizes, types, and colors at the same price for a replacement. 

Please email us and provide the order number, pictures, or videos for the fastest service. 

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank. The time for the refund to arrive depends on your payment method, generally about 1-7 business days.

Late or missing refunds (if applicable)：

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@cheerfun.com.

International shipments: If we ship your toys to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will CHEERFUN take the item back or reimburse you for the cost of the item or shipping.

Warranty Clause

1. Warranty Period 

The full range of CHEERFUN products provides 12 months warranty responsibility.
The warranty start date is the confirmed receipt date.

We apologize in advance for whatever inconvenience your CHEERFUN purchase may have caused.

2. Quality Assurance Assessment Qualification

If your product turns out to have a defect during its warranty period, please contact us via our email service@cheerfun.com and let us know what we can do to help you.

If the quality problem has not been confirmed, the purchaser needs to return the product to CHEERFUN's designated location to confirm quality issues. When applying for a warranty, please provide the product warranty card. Once approved, CHEERFUN will provide warranty services as soon as possible.

It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; We know your time is valuable.

Change to Return & Refund & Warranty Policy

You can review the most current version of the Return & Refund Policy & Warranty at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund & Warranty Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund & Warranty Policy constitutes acceptance of those changes.

Note

The scope of return policy is limited to orders with purchase records on our official site, Amazon and Walmart. For purchases made through CHEERFUN’s authorized resellers, please contact them directly.

The above statement does not provide warranty service for product damage due to accidents, natural disasters, operating errors, incorrect usage environment, intentional damage, and failure to disassemble following the product manual.